The Conversations tab in the Persona app is a central hub where you can view and manage all interactions between your Persona and others. This includes text, voice, video calls, emails, and API calls, all consolidated in one place for easy access and organization.

Step 1: Accessing the Conversations Tab

1. Open the Persona App: Launch the Persona app on your device.
2. Navigate to the Conversations Tab: Click on the "Conversations" tab from the left sidebar menu.

Step 2: Viewing Conversations

All Chats

1. All Chats View: The main area of the Conversations tab displays all the conversations your Persona has had.
   • Load More: Scroll through the list to see more conversations or click "Load more" to view additional interactions.

Conversation Details

1. Select a Conversation: Click on a specific conversation to view the details.
   • Message Thread: The right pane shows the entire message thread between your Persona and the other party.
   • Timestamp and Status: Each message includes a timestamp and status, helping you track the conversation flow.

Step 3: Searching and Categorizing Conversations

Search Functionality

1. Search Bar: Use the search bar at the top to find specific conversations by keywords, names, or phrases.
   • Real-Time Results: As you type, real-time search results will appear, narrowing down the list of conversations.

Categorization Tags

1. Automatic Categorization: Your Persona automatically categorizes conversations based on the type of interaction or the category of people.
2. Tags: Below the search bar, you’ll find tags representing different categories such as "Customer", "Journalist", "Investor", etc.
   • Click Tags: Click on any tag to filter conversations by that category.

Step 4: Managing Conversations

Responding to Conversations

1. Respond Directly: Within the detailed view of a conversation, you can respond directly by typing in the response box.
   • Multi-Channel Support: Depending on the conversation type, responses can be sent as text, voice, or video.

Monitoring and Improving Interaction

1. Review Responses: Regularly review the responses your Persona provides to ensure they are accurate and appropriate.
2. Update Knowledge Base: If you notice gaps or inaccuracies in responses, update the Knowledge Base to improve future interactions.

Step 5: Advanced Features

API Calls

Track API Interactions: If your Persona interacts through API calls, these conversations will also appear in the Conversations tab.

Conclusion

The Conversations tab in the Persona app provides a comprehensive view of all interactions, making it easy to manage and monitor your Persona's engagements across various channels. By utilizing the search functionality and categorization tags, you can quickly find and review specific conversations, ensuring your Persona delivers the best possible experience.